Terms and Conditions

Welcome to E-Tronic Bikes! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you agree to be bound by these terms and conditions. If you disagree with any part of these terms, please do not use our website.

1. Definitions

  • “E-Tronic”, “E-Tronic Bikes” ,” “we,” “us,” or “our” refers to the owner and operator of the website, with registered address at Oliemolensingel 26, 7511 BC Enschede, Netherlands, and registration number Kvk Registration number 89354702.
  • “You” or “customer” refers to the user or viewer of our website and the buyer of our products.

2. Product Information and Pricing

2.1 Every effort is made to ensure the accuracy of the product information, descriptions, and pricing on our website. However, we do not warrant that this information is error-free, complete, or current. In the event of any inaccuracies, we reserve the right to correct errors, update information, or cancel orders without prior notice.

2.2 Prices displayed on our website are in euros (€) and are subject to change without notice. While we strive to provide accurate pricing, errors may occur. In such cases, we will inform you of the error and provide the option to proceed with the order at the corrected price or cancel the order.

3. Ordering and Payment

3.1 By placing an order on our website, you are offering to purchase products from us. All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel an order for any reason, including but not limited to the unavailability of products, inaccuracies in product information or pricing, or suspected fraudulent activity.

3.2 To complete your order, you must provide accurate and complete information, including your name, contact details, billing address, and payment details. By providing this information, you warrant that it is true, accurate, and current.

3.3 We accept payment via the methods specified on our website. Payment must be made in full at the time of placing your order. We use secure payment gateways to protect your financial information.

4. Shipping and Delivery

4.1 We offer shipping to select locations as indicated on our website. Delivery times may vary depending on your location and product availability. We will make every effort to deliver your order within the estimated timeframe, but we are not responsible for any delays that are beyond our control.

4.2 Once your order is shipped, you will receive a confirmation email with tracking information, if available. It is your responsibility to ensure that someone is available to receive the package at the specified delivery address.

4.3 In the event of a lost or damaged shipment, please contact our customer support within 48 hours of receiving the package. We will investigate the matter and take appropriate actions to resolve the issue.

5. Returns and Refunds

5.1 We want you to be fully satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of receipt for a refund or exchange, subject to the conditions specified in our Return Policy.

5.2 To initiate a return, please contact our customer support to obtain a return authorization. The product must be returned in its original condition, unused, and in its original packaging, along with any accessories and documentation.

5.3 Refunds will be issued to the original method of payment within a reasonable period after receiving the returned product. Shipping costs and any applicable fees are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 The content, design, and imagery on our website are protected by intellectual property rights, including copyright, trademarks, and other proprietary rights owned by E-Tronic Bikes You may not reproduce, distribute, modify, or exploit any part of our website without our prior written consent.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, E-Tronic Bikes shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our website or the purchase of our products.

8. Governing Law and Jurisdiction

8.1 These terms and conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.