Return Policy
At E-Tronic Bikes, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy is designed to be as simple and hassle-free as possible.
30-Day Return Period: You have 30 days from the date of delivery to return any unused and undamaged items for a full refund.
How to Initiate a Return:
- Contact Us: Email our customer service team at returns@ek-tronic.com with your order number and reason for the return.
- Receive Instructions: Our team will provide you with detailed return instructions and a return authorization number.
- Pack Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Use the provided return label to ship the item back to us. Ensure that the return authorization number is clearly marked on the package.
Refund Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
Conditions:
- Items must be returned in new and unused condition.
- Original packaging and all included materials must be intact.
- Shipping charges for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for shopping with E-Tronic Bikes!
