Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We have compiled a list of commonly asked questions to provide you with detailed answers. If you can’t find the information you’re looking for, please feel free to contact our customer support team for further assistance.

1. How can I place an order?

Placing an order is simple! Just follow these steps:

Browse our website and select the desired product.
Click on “Add to Cart” to add the item to your shopping cart.
Review your cart and click on “Proceed to Checkout.”
Provide the required information and choose your preferred payment method.
Confirm your order to complete the purchase.

2. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment via wire transfer. For more information on our accepted payment methods, please refer to our Payment Terms page.

3. How long does it take to process and ship an order?

We strive to process and ship orders promptly. Typically, we aim to ship your order within 2 to 3 business days after the payment is received. However, please note that processing times may vary depending on factors such as product availability, customization, or high demand. Once your order is shipped, the delivery time will depend on your location and the selected shipping method.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to check if your country is eligible for shipping. Please note that additional shipping charges, customs duties, taxes, or fees may apply, depending on your location and the destination country’s regulations.

5. What is your return and exchange policy?

We want you to be fully satisfied with your purchase. If you need to return or exchange a product, please refer to our Returns and Exchanges page for detailed information on our policies and procedures. Eligibility and timeframes may vary depending on the product and the specific circumstances.

6. Are your products covered by a warranty?

Yes, our products are covered by the manufacturer’s warranty. The warranty coverage may vary depending on the product and brand. Please refer to the product description or contact our customer support team for more information about the warranty coverage for a particular product.

7. How can I track my order?

Once your order is shipped, we will provide you with a tracking number and instructions on how to track your order online. This will allow you to stay updated on the status and whereabouts of your package. Please note that it may take some time for the tracking information to be available after the order is shipped.

8. What if I receive a damaged or defective product?

We strive to ensure the quality of our products and the accuracy of our shipments. If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue and arranging a replacement or refund, depending on the specific circumstances.

9. How can I contact your customer support team?

You can contact our customer support team by phone at +31 (0) 532 010 004 or by email at [email protected]. Our knowledgeable and friendly support staff is available to assist you with any inquiries, concerns, or requests you may have.