Privacy Policy

This Privacy Policy outlines how E-Tronic Bikes collects, uses, and protects your personal information when you use our website or interact with our services. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you place an order or register an account on our website, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.

1.2 Payment Information: To process your payments, we may collect and store your payment card details or other financial information. Please note that we do not store your payment card details ourselves but rely on secure third-party payment processors.

1.3 Log Files and Analytics: Like many websites, we collect certain information automatically and store it in log files. This information may include your IP address, browser type, operating system, referring/exit pages, and clickstream data. We may also use third-party analytics tools to gather information about website traffic and usage patterns.

2. Use of Information

2.1 We use the collected information for the following purposes:

  • To process and fulfill your orders, including delivery and customer support.
  • To communicate with you regarding your orders, inquiries, and updates about our products and services.
  • To personalize and improve your browsing experience on our website.
  • To analyze website usage, trends, and preferences to enhance our products and services.
  • To comply with legal obligations, resolve disputes, and enforce our policies.

3. Data Security

3.1 We are committed to ensuring the security of your personal information. We implement appropriate physical, technical, and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

3.2 We use secure socket layer (SSL) technology to encrypt data transmission between your browser and our website during online transactions.

4. Data Sharing and Third Parties

4.1 We may share your personal information with trusted third-party service providers to assist us in operating our website and conducting business activities. These third parties are contractually obligated to maintain the confidentiality and security of your personal information.

4.2 We may disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations.

5. Cookies and Tracking Technologies

5.1 Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You have the option to disable cookies through your browser settings, but please note that this may limit certain functionalities of our website.

6. Your Rights

6.1 You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any questions or concerns regarding your personal information, please contact us using the contact information provided below.

7. Changes to this Privacy Policy

7.1 We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this page periodically to stay informed about how we handle your personal information.

8. Contact Us

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

E-Tronic Bikes – Oliemolensingel 26, 7511 BC Enschede, Netherlands. Phone: +31 (0) 532 010 004. Email: [email protected]