Returns and Exchanges

At E-Tronic Bikes, we want you to be completely satisfied with your purchase. We understand that sometimes a return or exchange may be necessary. Please review the following information regarding our returns and exchanges policy.

Return Policy

  1. Eligibility:
    • You may return a product within 30 days of the delivery date if it meets the following conditions:
      • The product is unused, undamaged, and in its original packaging.
      • All accessories, manuals, and any included items are returned in their original condition.
    • Please note that certain items, such as customized or personalized products, may not be eligible for return unless they are defective or damaged upon arrival.
  2. Return Process:
    • To initiate a return, please contact our customer support team within the specified time frame and provide your order details.
    • Our team will guide you through the return process and provide you with the necessary instructions and a return shipping address.
    • Please ensure that the product is securely packaged to prevent any damage during transit.
    • We recommend using a trackable shipping method and obtaining a proof of shipment for your records.
    • The customer is responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.
  3. Inspection and Refund:
    • Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria.
    • If the return is approved, we will process the refund to your original payment method within a reasonable period.
    • Please note that the refund amount may be subject to deductions for any applicable shipping costs or restocking fees, as specified in our refund policy.

Exchange Policy

  1. Eligibility:
    • If you wish to exchange a product for a different size, color, or model, please contact our customer support team within 30 days of the delivery date.
    • The product should be unused, undamaged, and returned in its original packaging with all accessories and included items.
  2. Exchange Process:
    • Our customer support team will assist you in initiating the exchange process and provide further instructions.
    • Please note that the availability of the desired exchange item is subject to stock availability.
    • The customer is responsible for the shipping costs associated with the exchange, unless the exchange is due to our error or a defective/damaged product.

Important Notes

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or offer a refund, depending on the specific circumstances.
  2. Non-Returnable Items:
    • Certain items, such as consumables, used products, or items without original packaging, may not be eligible for return or exchange unless they are defective or damaged upon arrival.
  3. Refund Method and Timing:
    • Refunds will be processed using the original payment method used for the purchase.
    • Please allow a reasonable period for the refund to be reflected in your account, as processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions, concerns, or require assistance regarding returns or exchanges, please don’t hesitate to contact our customer support team. We are here to help and ensure that your experience with E-Tronic Bikes is satisfactory.