Delivery – is FREE to Europe & UK

At E-Tronic Bikes, we strive to ensure timely delivery of your orders and provide you with a smooth and reliable shipping experience. We work diligently to process and dispatch your purchases as quickly as possible. Please review the following information regarding our delivery times and policies.

Processing and Shipping Time

  1. Once we receive your payment, we begin processing your order promptly. Our dedicated team works diligently to ensure that your order is prepared and packaged with care.
  2. Please note that the shipping time for our products may vary. In most cases, we aim to ship your order within 2 to 3 business days after payment is received. However, certain factors, such as product availability, customization, or high demand, may result in longer processing times.
  3. Once your order has been shipped, the estimated delivery time will depend on your location and the shipping method selected at checkout. Please allow for additional time for delivery, especially during peak seasons or unforeseen circumstances such as weather conditions or customs delays.

Estimated Delivery Time

  1. We understand that prompt delivery is important to you. While we strive to expedite the shipping process, please be aware that the estimated delivery time for your order can vary.
  2. On average, our delivery times range from 7 to 45 business days from the date of payment receipt. However, please note that this is an estimate and not a guarantee. The actual delivery time may be shorter or longer depending on various factors, including your location and any unforeseen circumstances during transit.
  3. To track the progress of your shipment, we will provide you with a tracking number and instructions on how to track your order online. This way, you can stay updated on the status of your delivery.

Shipping Methods and Providers

  1. We partner with reputable shipping providers to ensure the safe and reliable delivery of your orders. The shipping method available for your location will be displayed during the checkout process.
  2. The available shipping methods may include standard shipping, express shipping, or other options depending on your preferences and the products you have ordered.

Additional Information

  1. Please ensure that the shipping address you provide during checkout is accurate and complete. We will not be responsible for delays or misdelivery caused by incorrect or incomplete address information provided by the customer.
  2. In case of any issues or concerns regarding your delivery, please contact our customer support team. We will investigate the matter promptly and provide you with assistance to resolve any delivery-related problems.
  3. It’s important to note that any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Please check with your local customs office for more information on potential import charges.


30-Day Return Period: You have 30 days from the date of delivery to return any unused and undamaged items for a full refund.

How to Initiate a Return:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
  2. Receive Instructions: Our team will provide you with detailed return instructions and a return authorization number.
  3. Pack Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item: Use the provided return label to ship the item back to us. Ensure that the return authorization number is clearly marked on the package.

Refund Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.


  • Items must be returned in new and unused condition.
  • Original packaging and all included materials must be intact.
  • Shipping charges for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

Contact Us

If you have any questions or need further assistance regarding the delivery of your order, please don’t hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with E-Tronic Bikes is smooth and enjoyable.